Let SAY/DO Meet Your Emergent Business Needs.
Our robust, hands-on experience makes us well-equipped to help you adapt, connect dots, build consensus and powerfully communicate, to solve for a wide range of complex and quickly-developing issues.
Resume Business Post-Pandemic.
It’s unavoidable -- when you resume your organization's on-site operations after the COVID-19 lockdown, your business will be serving traumatized customers and stakeholders -- legions of them, and for quite some time to come. This informative VIDEO details how SAY/DO can help you be ready. (Or check out our PDF.)
Power Up Your Team With Diversity.
Let SAY/DO help you harness the critical value-add and increased innovation capacity that a diverse team brings to the key functions of industry-leading organizations. Our THREE-PHASED APPROACH supports you in achieving the contractor, employee, leadership & board diversification that keeps your business agile, progressive and well-respected.
Benefit From Our Thought Leadership.
Our unique approach to solving complexities helps organizations expertly pivot, adapt and perform, in the new normal. Our innovative 7Ps Approach to effective reopening plans was recently featured in the PHILADELPHIA BUSINESS JOURNAL & our industry-leading work in low-income assistance programs was featured in the JOURNAL of the AMERICAN WATER RESOURCES ASSOCIATION.
SAY/DO Can Add Value to Every Component of Your Operation.
Our services are agile & adaptable.
Through a depth of experience in working closely with biologists, CFOs, programmers, chemists and other specialized professionals, SAY/DO has a powerful ability to convey their complex needs and challenges to key stakeholders, to successfully meet critical business outcomes. From influencing legislation and policy, to improving customer compliance and community outreach, SAY/DO delivers.
Connect With Your Regulators.
We're seasoned government affairs professionals with the knowledge, networks and savvy, to expertly support your reputation and relationship management needs in the legislature. The pandemic-impacted future, in the short and long-term, presents an unprecedented need for you to have highly skilled support, for interpreting COVID-19 relief bills, advocating for funding, and more.
SAY/DO's principal is unmatched in legislation tracking, impacts assessment, & coordinating ordinance introduction/passage, to help you remain effective in the current political climate, and get your operational needs met, to protect your bottom line.
Keep Your Customers Informed.
Our deep utilities experience gives us exceptional understanding of the wide range of audiences and impacts connected to every construction project. SAY/DO can design or improve your construction communications and outreach processes, to drive stakeholder and customer satisfaction.
SAY/DO can readily meet your needs in:
Utilities Management Services
Developer / Owner's Rep Services
Worksite Signage & Communications
Outreach - Customers/ Community
Expert Technical Writing & Consultation
Effectively Share Your Complex Work.
While Engineers and other technical experts love and are great at what they do, they often get bogged down in details, discourse and digressions, when communicating their work to less technical audiences. The result is, they can very easily overwhelm these audiences, or lose them altogether -- causing loss of business opportunities, professional recognition, investor funding and critical stakeholder buy-in.
SAY/DO is your partner for high-stakes messaging. As master professional writers, who 'speak Engineer,' we understand how to make complex messages widely accessible, for successful rate cases, fare/fee increases, outreach, and other vital calls-to-action.
We're Built On Deep Experience.
SAY/DO understands the value of the personal touch, in building successful communication strategy, to secure major wins for your business. Mastering this art & science has long been a passion of SAY/DO's principal, Melody N. Wright. She's gained deep experience, in a career that includes work as a staff writer for The Washington Post, The Baltimore Sun & The Boston Globe, and most recently, as the executive leading government affairs and related communications, for the Philadelphia Water Department -- one of the nation's largest water utilities. In that role, Melody applied her invaluable skills, network & knowledge to make significant accomplishments for PWD, including:
Affordability, Equity & Access
Melody collaboratively led the ground-up development and implementation of the nation’s first-ever water billing assistance program, supporting more than 40,000 eligible customers of low-income in Philadelphia. The innovative program has been a highly sought-after model for large cities around the country, as well as several international cities.
Construction Outreach & Public Safety
Skilled in research and analysis, Melody was tapped to lead a nationwide study of Construction Communications best practices that benefitted water, wastewater and natural gas utilities across all regions of the US, including Denver, CO; Omaha, NE; Anchorage, AK & Cincinnati, OH.
Effective Lobbying & Advocacy
Melody led the government affairs strategy and execution that resulted in the successful introduction and passage of legislation allowing the 20-year contract for Advanced Metering Infrastructure (AMI) implementation in Philadelphia. This new system will allow customers to be alerted of leaks, track their water usage, and more quickly access repairs and customer services.
Workshops, Presentations & Publications
Melody was also a featured panel presenter at the American Water Works Association (AWWA), Annual Conference & Expo (ACE), an event attended by more than 12,000 global industry leaders.
She also recently co-authored an article featured in the Journal of the American Water Resources Association (JAWRA), and frequently speaks to diverse audiences about the safety and affordability of tap water. Watch her here.
That Means, SAY/DO Does...
Large-Scale Project Management
Connect dots, build concensus, execute
Trauma-Informed Workplace Building
Meet Emotional Needs of Customers, etc.
Assistance Program Advisory
Improve Access & Equity
Concept to launch
Org Re-Envision/ Restructure
Telework, Succession Plans
Assistance Program Development
Empower Customers in Need
... And Expertise is the SAY/DO Advantage.
MELODY N. WRIGHT, Owner & Principal
Government Affairs, Construction & Engineering Communications, Facilitation
NAIMA MURPHY, Consultant & Subject Matter Expert
Corporate Partnerships, Non-Profit Advisory, Job Development
DIANA BACON, Consultant & Subject Matter Expert
Healthcare Administration, New Tech Implementation/ UAT
RODNEY WILLIAMS, Consultant & Subject Matter Expert
Advertising & Media Placement Strategy, Marketing/Activations, Workforce Recruiting
STACEY N. THOMAS, Consultant & Subject Matter Expert
Trauma-Informed Workplace, E-Learning, Public Health
ELLA HORST, Consultant & Subject Matter Expert
Corporate Social Responsibility, Gov't. Affairs, Campaign Strategy
JULE SOEUNG, Consultant & Subject Matter Expert
Creative, Images & Visual Branding
OUR OTHER EXPERTS
IT Support, Technology Sourcing & Procurement, Digital/Social Media
What's In A Name?
The SAY/DO Ratio
In business, the SAY/DO RATIO is a concept that seeks to rate one’s reliability by comparing what they say they’ll do, to what they actually do.
The strength of the SAY/DO model is in maintaining balance, on all sides of our commitment to client success. In other words, SAY/DO means...
We'll Help You Understand How to Say It, So You Can Do It.
We help you articulate the vision for your project, business process or stakeholder requirement into a clearly, carefully crafted needs statement. This statement serves as the compass for the focused plan of action we develop with you, to transform your vision into accomplishment.
We'll Help You Say It, In A Way That Compels Them To Do It.
We work with you to build communications that drive your target audience to “get it,” so they’re compelled to respond to your call for them to act. Whether you want customers to sign up for assistance programs, a legislator to introduce a bill or employees to follow a new operational procedure, we’re here to help.
We'll Always Do What We Say We'll Do For You, No Exceptions.
We provide a customized, flexible service scope up-front, so that you’ll always know what to expect from us, when it comes to work products, timelines, outcomes and projected costs. We understand how unpredictably business needs can change, and adaptability is our strong suit. We combine effectiveness and efficiency with integrity, for a talented, innovative and committed business partner you can count on.
So Let's Get Some Work Done Together!
Contact us now for expert support to make things smooth on your next project, from the straightforward to the complex.
SAY/DO Does Even More. Communications for...
Mergers & Acquisitions, Workplace Safety, Investor & Employee Relations, Legal Writing, White Papers, Strategic Plans, etc.
Find Out What SAY/DO Can Help You Get Done.